Returns

  1. For all returns please email us at info@swishfurnitureandhomewares.com within 7 days of receipt of purchase.
  2. You will need to include original invoice as proof of purchase as well as a reason as to why you wish to return or exchange your item/s.
  3. Item’s may be exchanged within 14 days of receipt of purchase if in original condition with all tags attached.
  4. We do not offer in store returns / exchanges at Swish Furniture & Homewares for online purchases. These must be processed online.
  5. We do not offer in-store / online credit notes for online purchases.
  6. We do not offer refunds unless the item is deemed faulty or damaged.
  7. If your items arrives faulty or damaged we need to be informed here info@swishfurnitureandhomewares.com within 72 hours from signature of your delivery. You must include description and/or images of damage.
  8. If deemed faulty or damaged, once your return has been received we will exchange or refund you by the original purchaser’s payment method. Returned items will be refunded excluding the original cost of shipping.
  9. We do not offer returns on sale items unless faulty, damaged or incorrect.
  10. Upon receiving returned items, we will assess the items and if it satisfies our requirements we will offer an exchange or refund.
  11. If the item/s do not satisfy our requirements the items will be sent back to the recipient.
  12. Return shipping will not be refunded unless the item is deemed faulty.
  13. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.
  14. Swish Furniture & Home wares does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.